Support for the JRD Connect iOS app, from JRD Companies LLC.
Email jacksondurand95@gmail.com.
Accounts require a verified email address and a verified mobile phone number. If you did not receive a verification message, check spam for the email and confirm the phone number on the account can receive SMS, then request a new code. If you signed up with Sign in with Apple, use that same button to sign back in — a password will not have been set.
JRD Connect subscriptions are billed by Apple, so they are managed in your Apple Account rather than in the app. On your iPhone or iPad open Settings, tap your name, tap Subscriptions, choose JRD Connect, then change or cancel the plan. Cancelling stops the next renewal; access continues to the end of the period you have already paid for.
Plans are sized by location count. Choose a different plan from the subscription screen in the app, or from Settings › Subscriptions on your device. Moving to a plan with more locations takes effect immediately; moving to a smaller plan takes effect at your next renewal date.
Use Restore purchases on the subscription screen. Make sure you are signed in to the same Apple Account that made the purchase.
JRD Connect reads profit and loss data from QuickBooks Online and shows the time it was last pulled. If figures are stale, the connection may have expired — reconnect QuickBooks from the app. If a number cannot be verified, the app shows UNKNOWN rather than a zero, so an UNKNOWN means the data did not arrive, not that the value is nil.
Competitor pricing is gathered from public sources and refreshed automatically. Each screen shows when the data was pulled. You can also enter your own retail price manually, which feeds straight into the margin calculation.
Open Account in the app and choose to delete your account. You will be asked to re-enter your password to confirm. Deletion is immediate and cannot be undone: every personal record we hold is erased from our database, nothing is left flagged or tombstoned, and no billing data is kept.
Three copies of some details sit outside our database and are not removed automatically — the signup notification email in our operations mailbox, and verification and delivery logs held by Twilio and Cloudflare. The privacy policy explains this in full. Email jacksondurand95@gmail.com if you would like the signup notification email deleted too.